Support
The Mastermind and AI First Foundations are run by International Technology Management Pty Ltd. If something in the portal or the app is not working, or you need a hand with your membership, this is where to start.
Email us
We answer within one business day, Monday to Friday, Australian Eastern time.
It helps a great deal if you tell us which program you are in, whether you were on the website or the phone app, and what you expected to happen instead of what did. A screenshot is worth several paragraphs.
Members: the faster route
If you can still log in, use Messages inside the portal or the app instead of email. It reaches the same team, and it arrives already attached to your account, so nobody has to ask you which membership you are on.
Locked out
Use forgot password to reset it yourself. If the reset email does not arrive, check the spam folder first, then write to us and we will sort it out.
Reporting something in the community
Every post and comment has a report action in its menu, on both the website and the app. Reports go to a moderation queue that our team works through, and we aim to review one within 24 hours. You can also block any member, which hides their posts and comments from you immediately without telling them, and can be undone under Account.
If something needs attention faster than a queue, email us and say so in the subject line.
Your data
To see what we hold about you, correct it, or raise a privacy concern, write to the same address. Our privacy policy sets out what is collected and who processes it.
You can delete your account yourself at any time under Account, in the app or on the website. The privacy policy explains exactly what deletion removes and what it leaves behind.
Postal
International Technology Management Pty Ltd
Queensland, Australia